Neo Laptop Tech Support
Neo Computers is getting some terrible online testimonials at jozzua.com. Jenylyn Sugui, a poster on the thread, even puts her comments in capital letters - as if she was shouting:
CONGRATULATIONS FOR NOT BUYING A NEO BRAND LAPTOP, otherwise, you might be encountering the same problem as I am till this day…, I REGRETTED BIG TIME… BUYING NEO CORE DUO, WHAT YOU HEARD ABOUT THEIR TECHNICAL SUPPORT IS TRUE, AND EVEN THEIR WARRANTY IS A NIGHTMARE!!!
MY MOM GOT SHOCKED WHEN SHE WAS QUOTED FOR P18K + JUST FOR THE REPAIR OF USB PORT PIN, IMAGINE, A 2 MONTH OLD, P45K LAPTOP AND A REPAIR OF P18K, THEY VOID THE WARRANTY AND CLAIMING THAT THE DAMAGE WAS CAUSED BY FORCE OR IN THEIR TERM, “PHYSICAL DAMAGE” The “RUMORS” you heard were not RUMORS, they are true and I CAN ATTEST TO THAT,in fact… My MOM WROTE A COMPLAINT TO THE CONSUMERS WELFARE OFFICE OF THE DEPARTMENT OF TRADE AND INDUSTRY regarding this matter… and they will meet tomorrow, august 2, 2007 at the office of the Consumers Welfare Group located at the City Hall of Parañaque.
JUST A LITTLE WORD OF KINDNESS I CAN SHARE TO YOU….
“DON’T EVEN THINK ABOUT BUYING A NEO LAPTOP FOR YOUR WIFE, IT WILL CERTAINLY CAUSE YOU & YOUR WIFE PROBLEM.
Despite all the tech support horror stories, Bits (who claims to be from Neo Computers) still tries to answer online customer concerns. He posts:
…for those who have posted problems here who have not been personally contacted for resolution, please contact us a 724-3636 or email us at care@neo.com.ph. Please rest assured that we are monitoring this site as it allows us to find ways to improve our service and work with customers with unresolved issues.
Many Filipinos are now discovering that tech support is also quite important. The next time you buy a laptop, make sure there is a warranty and that the tech support is very good.
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i don’t understand. how come, even after hearing all those warranty nightmares, and questionable tech support, you still end up buying a NEO?
let me guess, probably one day you decided you needed a brand new laptop. you went to store A selling a MAC! with all the bells and whistles, at a price of p150k. you went to store B selling a NEO, with the same specs but at a bargain price of p40k only! so after all the pros and cons, you decided “i think i’m going to get me a NEO!” so again why a NEO? probably because it’s CHEAP! right? am i right? am i right? if they sell you that same NEO for p150k with a full replacement guarantee will you buy it? probably not! so, i think at p110k price difference, you took the risk. now you have a problem with your laptop, which, probably is your fault. so why whine? everything has a price. you get your moneys worth! and for a laptop to be that CHEAP, i would expect them to cut corners. now you complain it with DTI. the guy probably keeps nodding his head like a jackhammer agreeing to everything you said and genuinely concerned with your problem. but right now he’s probably laughing his ass off! welcome to the philippines. are you born yesterday?
but again the problem is how you buy stuff and not the stuff itself. ofcourse the salesman will promise you the moon and the stars just for you to purchase. he’s probably on comission. but anything that good an offer is probably not good. remember “if it’s too good to be true, it’s probably not.”
so there’s no reason to whine. i say if it’s your fault then you pay for it. afterall you already saved about p110k. even at p18k repair cost, it’s still cheaper than a MAC! hell you can even throw that one away and get yourself a new one! it’s still cheaper!
Believe me when I say that I do not want to support a brand that delivers services below par. However, the decision is out of my hands, since I’m not the one purchasing the laptop. >
In addition, Call it blatant stubbornness, but I already warned him about NEO and my experiences with their ‘customer service’.
The point is, customer service - whether you have a cheap brand or not is something that businesses should focus on and give importance to. No one would want to transact or do business with you if you don’t value your clients.
If NEO ‘cuts corners’ as you think they do, since the price is cheap, then expect that they will get a lot of complaints from their customers. You cannot fault a customer for being frustrated with a faulty product, because it is still something that they spent for. Regardless of the cost, people still WANT RESULTS.
Do not blame people for telling it as it is - and as it should be, because NEO needs to know that one of these days, no one would bother buying laptops from them. One company that I used to work with had a bad experience with NEO and is now warning clients and partners regarding the brand. What goes around comes around. So, actually customers who give feedback is something that NEO should be thankful for.
The more important question is, after reading all these feedbacks and answering with spiel replies, is NEO going to do something about it?
i admit that i bought neo laptops for the reason that their price is cheap and now i am paying the price.
their customer service really is rotten. i even wrote a complain letter to their manager but to no avail. i was able to get my laptop from them but still with problems. i wanted to write another letter to their manager but i was to lazy to do it because nothing good happens naman. right now, my other neo laptop ( yes, poor me bought another NEO laptop) is inside my bag and i only take it out when my baby wants to play with it
but i still think that its no excuse that their price is cheap so should their services be.
entries for my neo experiences
http://belles-lettresofmilet.romelettedlopez.com/2007/09/29/nothing-much/
http://belles-lettresofmilet.romelettedlopez.com/2007/10/03/the-letter/
http://belles-lettresofmilet.romelettedlopez.com/2007/10/13/complaint-letters-again/
now i am thinking of selling the two neo.
oh, may i asked…why don’t you have an ibm tp/lenovo on your categories ?
anyway thanks for dropping by my blog.
[...] phil laptop left a comment and then i visited the site, read some entries, until i stumbled upon the feedback [...]
@Milet
How long have you had your NEO laptops? When did you purchase them?
Nicole,
i purchased my first neo last dec 2006, and the second one was when i had my first neo repaired - aug 28, 2007.
milet
@Milet,
Any chance getting your NEO laptops back? I’m beginning to get really paranoid with mine, since I’ve been reading posts that the lifespan of NEO is less than a year.
Hello.
I am also another victim of the neo BAD experience. My laptop brokedown after 1 and a half years of usage. I gave neo megamall the unit to have it looked at last Oct 8, a month has past and I still don,t have feedback from them regarding the diagnosis. Is there a way for me to report this inefficiency? I also wrote them an email that garnered zeroooo response from them. I think these guys should close shop.
Yikes, now I’m really getting paranoid with my laptop. What happened to your laptop? Faulty LCD?
I was told that the NEO laptops that were manufactured last year have problems with their LCDs (or conk out after a year or so of usage).
I got to talk to a rep in one of the shops that carry NEO units and he told me that the laptops of last year are not being offered anymore and that may pinalitan na raw [hardware specs?](I wonder why)…
It seems that when something goes wrong with a NEO laptop, wala nang mangyayari. Their service ends once they sell you the laptop. You’re left to fend for yourself… >.
i still have my NEO laptop but after using it for 3 mos.. the DVD drive brokedown… i never got to used the warranty ‘coz it takes a lot of time so instead i have to used my other notebook an HP… i suggest don’t buy another NEO laptop..
I bought a NEO laptop last year, it still runs quite well despite everything. The only problem was the battery went dead after a year. No biggie.
I really wanted to buy the Vivid series specialy with the “12 Gifts” promo but alas, budget constraints.
Hi! I got a new NEO Empriva Laptop October 07, just a few months ago. It had the free version of Windows 2007 Office and I was told that I would have to have a full version installed and I did. That was around the 2nd week of October. By late November I was having problems with my NEO. It would shut down every now and I again. It was tolerable because it would start back up again, so I did not mind it much. Then one day, it shut down and would not open the windows program, so I took it for repair at a Neo service center. I got it back within 24 hours, they told me that they had to reformat it and I thought it was fine already. 2 weeks later, a new error message appeared and again my NEO would not start up. I sent it back to the service center, they checked it and I got it back after 24 hours. It worked fine for 8 hours or so. Then when I had to turn it on again, it wouldn’t and showed the same error message. I brought be it back to the service center. They had it overnight, gave it back to me and told me to observe it. This time it would turn on for just a bit. December 17, 2007 I took it back to the service center and was told that the memory may be the problem. They asked me to leave it there and that they would contact me as soon as they have news on what would be done with my NEO. It’s only been less that 48 hours but I am really worried. Its a new laptop, barely any scratches on it.:( I’m really hoping I could get it back soon, before the holidays hopefully. If it turns out that the problem was really a factory defect, then I know that I would be getting another NEO in the future, I’d would rather spring for the Mac.
I’m hoping everything turns out OK. I’m a writer and that laptop has unofficially become my life! LOL. I’m wishing you guys all the best with your NEOs.
I bought a NEO laptop and it still works well after more than two years…. Although, the battery also went dead after just 6 months. Their tech people said its a design flaw (which i think should have not been overlooked by the manufacturer)…
i suggest don’t buy neo laptop.. the price is cheap but the quality isnt good.. even the service center I bought a unit and after months of using it, it broke down I brought it to their service center multiple times but it seems that they cant figure what the problem is.. ngsawa n ako bumalik sa service center after days of using it masisira na nmn
TO: NEO Manufacturing & Servicing Inc.
SUBJECT: NEO Laptop
FROM: Robert L. Estrella
CC: NEO Distributor/s
Date: February 11, 2008
I wish to express my disappointment to the NEO Notebook/Laptop I bought last December 26, 2007 with Model ENDURA540SLE and a Serial Number NK540SEC7H00869. It cost P 26,999.00 and I paid it in cash with hard earned money. I thought all along NEO products has the quality that satisfies a diligent client since your advertisement was very fascinating. After a month, the laptop bogged down despite the proper use and maintenance I applied all throughout the time it was within my possession. I brought it immediately to NEO Manufacturing & Services Inc. in SM Mega Mall last February 3, 2008 but apparently, they are under renovation and have no available gadgets for repair. After which, I brought it to your service center in Shaw Blvd., 2/F 431 Cor. Ideal St., Mandaluyong City last February 4, 2008 and your technician told me that it takes 2 weeks (WOW!!!) before it can be repaired due to unavailability of materials. I clearly understand that they are just doing their job but I hope your management also understands that I needed the Laptop AS SOON AS POSSIBLE because the due date of my thesis submission will be on February 13, 2008. Honestly, I bought the above-mentioned laptop purposively for the data management of my manuscript. I’ve lost my interest/momentum to finish my Master’s Degree because the data are still in my laptop and until now I was not able to finish it since I have to lend computer from friends who have heart of lending me their personal computer on gratuity. Unfortunately, I just can’t borrow from one person to another since it is a big disturbance on their part and I am feeling inhibited anymore of asking anyone who can be of help to me. Please be mindful of the quality of your products and services. If you can’t have my Neo Laptop repaired as soon as I needed it, better replace it with a new one of the same kind or you can send me a laptop which I can borrow from your company as long as my laptop was not yet fixed. Please, I am already burned out with all the pain of doing my Thesis Manuscript and desperate on the idea that I might not be able to finish it on time despite the fact that I am one of those running to graduate this coming March with academic distinction. I hope your management is heedful and kindhearted enough to sympathize with me being one of your clients. I am looking forward to hear a positive response from your management.
Hi, i have a Neo laptop and i got a virus i was obliged to do windows recovery, and now i have problem in some drivers like Network Controller, Mass storage controller, Multi media audio controller, PCI modem, Video controller, video controller (VGA) compatible.
If you can help me to find where to download these drivers on the net.
Thank you in advance
Regards
Antoine Chaar
Hi Antoine,
The laptop comes with a driver installer. please check the package.
Michael
TO: NEO Manufacturing & Servicing Inc.
SUBJECT: NEO Laptop
FROM: Imman
CC: NEO Distributor/s
Date: April 5, 2006
Good Day
Before I buy a neo laptop, I survey and ask wha laptop should I choose.
As majoriy of staff who sell the neo noebooks, their feedback why neo is buy by cusomers are:
it cheaper compared to other products,,
students could afford it,
I select the model 572 slx notebook, neo eudura,, 12 inch.
I chose these for mobility and comforable,
But as I observed in a weeks a months,,
It heats up early around 30 mins- 1 hour,,
performance of battery, could for 30 mins- 1 hour.
This look my attention because it might damage the software or hardware when heats start,
I bought cooling pad as their advice to minimize the heat but it continue to occur.
I hope this laptop could mee consumers durability, performance.
I went the company where i buy, they said , bring the laptop with them for diagnost in Manila because there authorize to check.
To check the laptop is in good condition.
Is it so called customer satisfacttion? Is it right to post comment here?
Pls help me regarding this matter, thanks
I hope this laptop could meet the needs of consumers performance and durabiliy.
I hope to hear positive response on this topic.
thanks
I bought my laptop last April 6, 2008. Within the first week of its use, i got so much problems like the system hangs frequency, and the worst of it, the battery drains so fast. Why Neo?! Why did you create so very low quality laptops. I spend my mother’s money on such a waste!
correction! system hangs often!
For 572SVBx notebook,
I’ve had it since October. I’ve let it run for more than 3 days at a time, and aside from my complaint of low battery life, and running hot, so far, no problems from me.
WAAHHHHHH!!!!
my old neo still works. its more than a year old now. battery, surprisingly not dead yet. my friend’s NEO endura wasn’t so fortunate, its totally screwed up! the monitor doesn’t work, so he sticks a desktop monitor into the port so he has a monitor. guess what, it’s been 2 years now and he still doesn’t have a replacement monitor from NEO. he can afford to buy another laptop (he’s a very successful lawyer from a big law firm) but out of principle, he sticks with the rickety NEO to serve as a reminder NEVER TO BUY A NEO AGAIN!
anyways i’m sticking to a MAC. and my life’s near heaven.
MAC users: update your softwares often, especially for Safari. it’s under attack from malwares. we all know no virus has done in a MAC system yet, but MACs are not particularly immune from malwares. so there…
i’mplanning to buy a neo laptop, but because of what i been reading about its inefficiency in service,short battery life and more complaints, i think i’m thinking 10 times if i will buy pa..
i’m planning to buy neo laptop but because of what i ve been reading…complaints about short battery life,inefficient technical people, constant hanging,i think i’m thinking 100 times if i will still buy neo….
whoever is the author of this page, you are so unfair. you post only the negative feedbacks of a product but you dont post the good things of it. May you gain more money for this and may you live forever.
im not working for neo but i worked for a different computer company before. the thing happened on the bent pin in the USB connector is considered as a user inflicted damage or something like accidental damage. If your warranty doesnt cover scenarios like that, you would most likely need to pay for the repair of the said part regardless of the age of the computer. the company is not being unfair but i think they are just following the contract that you signed when you purchased the product… Dun sa mga ibang reply, ang bobo nyong lahat
William, just read the comments of the other users.
Hi All,
If you have not yet been contacted by NEO Care for issue resolution, please do post your serial number and email so we can work with you to resolve any issues you may have.
Hello
Its true that neo battery lasts only a couple of minutes. I have a 2-year old Neo laptop.It has no problems actually. But because of ‘pagiging ambisyosa” I experiment by re-installing my windows XP again because of too many virus.The keypad isnt functioning afterwards.My mess.
Probably it is how u use it.Not the brand itself.
Besides people i used to work in medical transcription company used Neo laptops and they lasts long some at about 5 years.
Guys, maaring ganun nga kapag mura ang bili maaring mura din ang balik sa atin na panahon ng paggamit, instead of trying say some ill reasons against this product dapat inisip nating mga consumers na may mga consequences lahat ng ating binibili, before you buy, look the specifications dapat 3 weeks or a month ay nagreresearch ka, try to look on a certain sites that will really hep you to choose the best laptop for you or go to the laptop center near you, ask about the products and if you choose one try to consult your friends who are laptop users also, kung di pa kayo kuntento try to research in wikipedia dun talaga malalaman if certain laptop brand is fit for your taste then you also found out kung paano, kailan, at gaano ka paraan ang products nila. I addition, ito ang nakuha kong Neo Laptop wikipedia its says; “NEO are specialized for limited purposes, they are generally much cheaper than a standard laptop computer.”
That’s all guy, all i can say to this person is kasalanan mo yan!, guys, di sa pagmamalaki, i’m a sony vaio user, before, balak ko rin bumili ng Neo laptop cheap price nga talaga, but the question is, Can this laptop fit my expectations or can this product indulge me? yun lang a certain question that hang on my mind kung di mo kaya bumili ng laptops na mataas ang halaga why don’t you try to save your money first ’till the day na makabili ka ng gusto mo or try installment bases. I’m not a rich person pero tulad ng sinabi ko ganun ang ginawa ko total my desktop pa ako noon na ginagamit. lol….
In my experience, the laptop itself is ok but the tech support is really really crappy!!!! (and with laptops, tech support is really important). That company has a lot to learn about post-purchase support
I had my neo for more than a year now and except for the heating I didn’t encounter any technical problems YET I guess i’m lucky haha. I use it for programming and gaming and it performs really well except for the intense heat and very very poor tech support, imagine I called to complain about the fan which seems not functioning and rarely runs and the tech support told me that It should be running all the time and that all laptops should, hello thats why they desinged an automatic fan so that it will only run when needed so that it won’t eat up a lot of battery. It only proves that Neo tech support doesn’t have a clue about their own product.
anyways does anyone here knows how to configure the Neo’s fan so that it would run the whole time while the notebook is on?
Need help… where can i find drivers for m360s Neo laptop q-notebook. thanks..
neo rules! i love my neo yes i do!
Nakakarelate me sa comments on the NEO laptop! I thought buying a NEO would be very helpful to me kaso binigyan lang din ako ng sakit ng ulo. Bakit ganun? Well siguro nga dahil mura sya… Pero ano gagawin mo kung yun lang kaya ng pera mo? my husband bought the laptop early last year kaso after mga 8 mos eh nasira sya… So sakop pa sya ng warranty. Nagawa sya pero 6 mos after the repair, sira na naman so di na sakop ng warranty. And they are asking for 14K for the repair. What are the chances na magawa sya ng libre uli knowing na karerepair lang tapos di man lang tumagal? And the fact pa na sobra alaga ko yung laptop na yun. Parang napaka imposible na di sya tumagal. 1 yr and 4 mos ko pa lang nagamit minus the repair time na umaabot ng buwan.
Well good luck to my new neo loptop after i’ve read all those comments!!!i hope my neo would last a decade or forever!!!hehehehe…
I bought a neo laptop last december. A friend of mine told me that it’s good, so I decided to get 1. Imman comments were right the battery lasts only for 30 minutes-1 hour. One of the main use of a laptop is for us to use a pc even outside coz it’s handy but it doesn’t make sense if the battery lasts only for 30 minutes to an hour. Most of the time it freezes, and I don’t have any option left but to remove the battery because even CTRL ALT DEL and pressing the power button won’t do. I bought it for 39k, and I’m expecting a better performance in exchange of the amount, I know that was not the most expensive laptop but as a consumer I know I should have a better performing laptop, but I’m not getting what I expected. I remember, when I first got the unit it didn’t turn on, so I went back to the store and they changed only the battery, they did not changed the unit, the 2nd time I realized that the power lasts only for 30 minutes to an hour so I brought it back to the store and they changed it. It didn’t help because it’s still performing poorly. I was a tech support so at least I know how PC should work, I know this one doesn’t work well.
I have a NEO Empriva 572 SVBX black.
Eto mga problems ko sa laptop na ito:
-Vista Basic running on “1″ gig of RAM
-mabilis uminit kasi maliit ang fan at maliit ang exhaust (na mareremedyohan kung naka-aircon ka plgi);dahil mabilis uminit mabilis mag-hang,solution ko ay tinatapatan ko ng electric fan ito (kung may tao sana na mkakaalam kung saan mkakabili ng usb na fan para sa laptops)
-mainit sa mata pag dala mo sa starbucks o kahit saan-na overlook ko na glossy finish pla kasi may plastic sha nung nka-display sa accent micro megamall(maganda lang dito ay kahit naka-shorts ka gagwapo ka kasi magmumukhang mamahalin ang laptop mo)
-battery life niya ay 1 hour lng (minus 5 minutes sa startup bale 55 minutes pala)
-yung compartment na kailangan tanggalin para ma-upgrade ang memory ay may wrrty sticker (bale di ako mkpgupgrade on my own kasi if pg ginawa ko yun ala na wrrty ko)
SOLUTIONS KO:
-I WILL DOWNGRADE THIS TO AN XP. GIVEN ITS SPECS IT WILL PERFORM EXCEEDINGLY SA XP.
-MAGHAHANAP AKO NG USB ELECTRICFAN O LAPTOP COOLER.
-BIBILI AKO NG SPRAYPAINT NA PUTI PARA BABUYIN SHA PARA DI SHA MAINIT SA MATA. LIKOD LNG NG LCD SPRAYAN KO WAKOKOKOK (JOKE PO ITO)
BALE YUN..YUN ANG COMMENT KO SA LAPTOP KONG DI NA NALABAS NG BAHAY.
I bought a cheap Neo laptop about 2 years ago and right after the warranty expired, some of the buttons on the keypad no longer work. They said it will cost me 2,500php to have it replaced. I am just disappointed with the quality.
I AGREE 100%
I bought my laptop NEO Emprevia NVP2 Core2 Duo 1GB (DAW!) 512 lang pala
It was 11 months old and one day I charged it and it got so hot for only 2 hours of charging the socket melted and the charger got stuck and cannot be removed.
SO the next day I repaired it at Neo Megamall
It was nice after 1 week it was repaired, I said at least they replied or called me.
Then I was in a hurry to get my laptop cause I have to go to a event I just stuck my time a little to get the laptop.
It was repaired I looked at it and (@#!@#YT^%@&#^%!@*#&!@#) THere are tons of bumps and scratches all over the laptop. The manager was so confused and baffled he even said that was not there before. THe laptop was a TOTAL WRECK!!!
So I replied with ANGER that they to fix it immediately, they said that it will take months due to the investigation. I said to the manager to give me a testimonial letter proof that I did not do anything to the laptop resulting to it’s condition. And he agreed to my demands and he said I should go to the Main Repair center at Shaw Bulevard, It was only 2-3 kilometers away from SM megamall.
When I got there the repair man was so confused and said to me privately that it ALWAYS HAPPEN!!! 2-10 repairs there is always an return damage. I said to my self (@#*@# ” ARE YOU A GOOD COMPANY? $#*$@)
So I replied at a tone of voice to repair it ASAP, he said that he can do it at 1 hour but I arrived at 5pm which is closing time so I returned the next day and got it. With just 3 weeks warranty I got my laptop with brand new casing glass and whole body replacement. At the end it was ok.
But 1 month after another BAD BAD BAD happened, the speaker was not working on the right ALL ALONG!!! I could not notice to the VERY WEAK speakers, PLUS THE BATTERY IS DRAINED in just 1 YEAR!!!!! OMG the WORST LAPTOP EVER!!!! so I can only use this crap at connecting it at a plug SO MUCH FOR LAPTOP MOBILITY!!!. Until now I can’t even bring it to the repair center cause I’m so busy.
TO ALL NEVER BUY NEO LAPTOPS!!!!!!!
Just bought a NEO Q-note, yep the latest model according to the salesrep at mega mall, yesterday. This laptop - a POS and it STINKS! It has a bios bug. When pressing F2 for system settings, right after NEO splash, it hangs. The WGA screen has a defect there are dead pixels at the lower portion of the screen after installing linux. Today, am bringing this back to the mall. I hope they’ll give a replacement.
Would be buyers of this brand - give it a long and thorough consideration.
If I had money, I wouldn’t end up with a NEO. I bought the cheapest laptop around, about 21K. The fan sounds like sex with a vacuum cleaner and it’s not doing its job well. It still heats up. I’m also one of the victims of NEO’s rotten services. The first time it bogged down, it took 3 weeks to repair the unit. Then after a couple of months, it bogged down again. it has been a month until now and I think it would take another 2 weeks or more. Because I’m a student and I badly need a computer, my mom bought me a 3K desktop.
Nagmakaawa pa ako nun.
NEO must make laptop for the kids if they cannot improve quality and reliability, like VTECH learning laptops for children, so that when they break down, the effects would not be felt. Kids are just playing. Professionals that rely on their laptop so much are adversely affected. They should name it NEO Aspilets and Kidilets instead of Endura. That Endura name is ironic
I ENCOUNTER PROBS ABOUT NEO LAPTOP, RVP-600 THEIR AFTER SALES. 4 TIMES ALREADY SEND TO NEO COMPANY FOR REPAIR & THEN THEY SAID NA OK NA, WHEN IT BAKS SAMIN I FOUND OUT MAS LALONG NASIRA ANG UNIT, BALIK NA NAMAN SA KANILA W/ PAYING THE FREIGHT & HANDLING, 4 TIMES YON. YAN ANG PROBS SA TECH SUPPORT NILA PARANG TI NA TRY & ERROR LNG ANG UNIT NATIN…
most comments astound me because i bought a neo laptop basic last year and it’s still running fine. well, there you go, the problem of heat and low-battery life. but other than that, i haven’t encountered major problem yet. the speed, above all, has been excellent. lucky, i guess. im just keeping my fingers crossed that my neo will last for at least 3 years to even up the score.
naku!!!..tumangap p naman ako ng neo, sinanla sken for 5K..4 months plang s may-ari ksama receipt worth 28K..sandamakmak n reklamo pla ang inaabot ng neo..almost a month n ung neo sken,and as far as i’ve experienced..battery ang bilis bilis mlobat..un lang..
sana tubusin, syang 5k ko!!!
aw… bat now ko lang nabasa mga bad comment nyo, kakabli ko lng kanina, ng B2165N, pansin ko lang mabilis maubos batt. then mainit yung sides ng toggle pad. Aw….
I’m starting to believe the nightmare brought by Neo laptop. I bought one V2120 last July 20 this year. Since then, my cd drive didn’t work. I reported that already in their Tech Support in Megamall but they only replaced the cd. Hello, my problem is the cd drive and not the cd. It worked naman but when I got home, I try another cd and sira na naman. Now, I calling their Tech Support again. Following up the replace of cd drive itself na. Almost one week and they never returned any call. Laging kailangan sila pa ang tawagan. Alibis, can somebody tell me who and where is the main distributor ng Neo here in the Philippines. Doon na ako magrereklamo. I’m not angry, got frustrated lang. Thanks (^o^)
Hi guys,
I can see problems here, clearly enough. . .
I’m from Baguio, and never had experience on Tech Support (wala ata dito eh, dunno)
but, all i can say, i have a NEO VIVID series, black chrome finsh, Vist Basic ung OS, 1GB specs, hehe, its been a thrill ride for me though
dunno with you guys, i keep my notebook clean and cool (xempre Baguio, duh!), and i bought a laptop cooler, (Php 1500, decent, very decent, sturdy base, double fan, swivel ase, haha, u name it), and im using it as a desktop replacement, 3 months on the go, and im sure its safe to say it will last with me for a while, a LOT of “whiles” to come,
Dudes! update nyo kasi lagi drivers and software nyo, and buy a mouse, decent conections, extended USB ports, a brush and a lot of wiping tools and fluids, screen guard, dust guard, just buy THE HECK, haha, yah, THE heck
dont rely too much on the laptop itself, YES is cheap! hell yeah, got it at Php30000, but DO YOUR PART, research on laptop maintenance, coz if its cheap, its a cry baby. . .
and yah, tip ko: when plugged, remove battery (charged na dapat), it keeps your battery life at optimum level, 7 years if im not mistaken
though, i expect a lt to be angry at this inconsistenet post, sa mga EMPRIVA OWNERS, your out of luck, trust me, you are, buy a MAC (sabi nila un ah), kasi experimental stage ang batch production nyan, and the early series of
endura,
SA MGA BIBILI NG CHEAP NEO! BUY VIVID, I ASSURE ITS PERFORMANCE, hugas lang ng kamay bago gamit
=p, yah i know, i suck bigtime, though i already had 4 cups of beer. . .
One year when it was bought our neolaptap, but unffortunately the battery pack bagged down,this type of battery of neo is guaranted to last long not same with other computers? do you have branch here in davao City where be repair or i can buy battery.
I sold my NEO Empriva 572 SVBx. Sinwerte akot may bumili ng 20K. Nghhnap nman ako ng ASUS eeePC. Small-hndi mainit sa mata ng mga mapang-salisi at ultra mobile-wakekekekek….SANA lng maayos ang history ng ASUS eeePC…hehe
i’m planning to buy Neo tablet T2100. I’ve read that most complaints are from Neo Empriva and early models, is this the same? Or is Dude who drank 4 cups of beer could be right about being an experimental stage on the first batches. I dont know, probably i’m just looking for a silver lining here. I really like the computer a lot. Please email me before i miss out the chance to own one or regret my purchase. Thanks a lot!
one more thing. DVD drive…
if it doesn’t work, try removing and putting it back. It worked for me
Good thing i visited this site.My girlfriend recently bought a neo v2121,she needs it for her new work, enabling her to do home works.The first thing that i observed was it really heats up a lot,so coolers will be very helpful….(Buti nlng andito kme sa bundok,passive cooling..hekhekhek:)Thank you for your posts, it have given me an idea to advice her to observe the performance of the neo v2121.
Good thing it has a 1 year warranty, we can still check for better laptops to swap it just in case it will show any signs of malfunctioning and super-imposed substandards:)hehehe
Comments are really helpfull:)
P.S. the costumers is always right!!!! it is just to post negative as to positive comments because thru this you are indirectly helping other consumers:)
choice mo if neo laptop pa din ang gusto mo. but for me, di ko na risk yung money ko, mura nga, kaso after mo ma purchase lagi ka ng mapapamura.. the same nung kaso sa akin. ayun after 3 days ko mabili neo basic ko pinapalitan ko na agad kasi wala pang 1 hour lo batt na… the risk lang ay nung palitan ko na ng ibang brand di na ko nakatawad sa tamng presyo ng asus ko ngayon, because di nila binigay yung tamang price, so i yung asus eeepc 1000h ko nag worth ng 29,900 instead na 25k lang…
kaya if i were you be wise na lng… buy ka na ng branded… dont take risk
if you’re looking for help regarding Neo laptops, this is not the place to find it. look somewhere else. to the owner of this thread (or site, whatever), thanks for deleting my positive and could’ve-been-helpful comment (fuckin idiot, i took time to compose that asshole). Thanks neo for still serving me well after all these years…
Repair usb port pin for 18K??? dapat bumili ka nalang ng pcmcia usb2 card. nakatipid ka na, may extra usb ports ka pa. sus! binida pa talaga, eh, katangahan naman…
hey spoon… di nmn ako bilib talaga sa mga comment comment, napatunayan ko lang lahat ng ma purchased ko yung neo basic, 1 day ko pa lang nagagamit may palpak na agad. may laptop ba na pag bagong bili wala pang 1 hour low batt na.. e chat lang naman gamit ko…. paki explain nga …. at super hot ang keyboard….
kishie, don’t get me wrong. i respect your complaints. what really pissed me off was the fact that my comment was deleted. i put some love in what iv’e shared. baka di mo nabasa. and my comment was positive… looks like all positive comments aren’t welcome here.
as for your battery kishie, it’s cheap so don’t expect too much from it. complaining won’t do you any good. if something like that bothers me, id research. find a better replacement if there’s one available. or just get myself spare crappy batteries. or plug the power supply as much as possible and use battery only outdoors. my ipod died right after warranty expired. and it’s damn expensive and all it needs to do is play videos and music. my brother’s macbook crashed in less than a year’s time. basically, it doesn’t matter… these things aren’t perfect.
complain if it’s cheap. complain if it’s expensive. it’s all relative. everybody, think. do you want solutions, or more problems? for those who can’t afford, Neo offers a solution. for those who can afford, then you shouldn’t have any problems right? if you got crap, blame yourself. it is you who decided to buy. right? i don’t have batteries, i use an AC adaptor. it’s alright with me. it would appear right now that i’m the only lucky neo user in this thread but, sorry, no. it just so happened that positive comments get deleted here. that’s all i’m saying. why am i wasting my time here? ive got better things to do. take care of your own problems. i’m not part of your war… i believe the blogger’s name is ELY? sound off brada!
Spoon, your comment was not deleted. It was featured on the front page of this site, as an article of its own. 3 Days ago.
http://www.philippinelaptops.com/2008/09/20/spoons-neo-g2000-series-and-m360s/
hey spoon, di mo din gets ang complaint ko… 1 day old pa lang ang bagong laptop ko… bibili agad ako ng bagong bateRry? di ba dapat pag bago laptop bago baterry… okey ka lang… hindi second hand ang binili kong laptop kundi brandnew… so expect ko good lahat… CHIANA KASI kaya matakot na kayo sa china made…..
sir i have new neo laptop, and the lcd was broke. binalik ko sa pinagbilhan ko at ang sabi ay dalhin ko raw sa neo outlet sa manila, and he dont have your addreesed, sir san ba add nyo at dalhin ko nalang para maparepaire sayang naman wala pang 1 month. thanks feed back nalang sa add ko
Friends.. my officemate owns a neo GL31. She acquired it 2 years ago and it still working and no complaints from her regarding its’ performance. There are some earlier neo models that bears perfect quality. As I can see on your comments, latest neo models has the bad quality. Mabuhay po kayo.
its been 7 working days today and the neo idiots have not yet replaced the defective cable on my 3 month old neo basic B2161. sabi ng isang amuyong sa mega mall di pa raw nadating yung spare part from taiwan. taiwan? inaabot ng more than 7 days ang delivery ng video cable? di ba tanaw from aparri ang taiwan? eh yung ngang package from the us pwede ma-deliver overnight. bakit sa taiwan eh kulang pa ang 7 working days?
anyway sa asar ko i lost my cool and tumaas na boses ko. to the neo people at mega mall sorry pero im’ so frustrated with your company’s product and service. pero matapos kung mag dadakdak dun may isa pa na sinabi sa akin na sure na daw sa friday (oct 31) makuha ko na ang laptop ko.
eh bakit sabi nung isa wala pang spare part? tapos itong isa sa friday ok na? ano ba talaga? o baka naman kailangan pag magwala mga customers nyo bago nyo ayusin ang units nila?
anyway for sale po ang neo laptop ko. ok naman features wag lang magka problema. binili ko ng P25K benta ko P20K na lang may original xp sp3 na installed (siempre akin ang CD)sige na bilhin nyo na maawa kayo sa akin para nakabili ako ng ibang laptop PLEAAAAASEEEEEEEEE!!!!
i’ve owned a neo for 2 years now, and i’ve had no problems except for the battery life… also, from what i’ve observed from all the laptops available in the phil, yung bagong neo éLAN lang ang may 9600m gs na vid card… all of the others have either 9500m gs or lower. unless may lalabas na lappies na may matinong vidcards sa pinas, i’d still go for a neo.
..we are planning to purchase a neo b2188 this month..until i happen to visit this page..:c when i study all the laptops my brother and i had seen so far..i thought this unit was the perfect choice..the specs are really something..it cost 35999..i really thought its the best i could have regarding my lappy expectations(specs) and the budget we got..but hey..am i disappointed or what?! is any1 there who had avail NEO basic B2188?? any feedbacks??:p tnxz..
and to ol lappy users (actually for every1 including desktops users): it is true that the state of laptops depends a lot on how it is used and taking care of..not only physically..users must know how to use their sofwares installed properly and try to stay away from unknown sites..for these could damage your computer.. not unless the fault is really in the quality and unsustainability of the product..that is not good..although there are remedies..
well anyway gudluck to ol the concerned neos and gudlak to me..^^
well.. on my case, i bought my 1st laptop last april 2005 and it’s a neo laptop! well, surprisingly it still functions until now but the down side of that are 1st, the LCD has lines; 2nd, some of the keys of the keyboard are not functioning anymore (so i had to use an external keyboard because the repair of the keys costs P7k up); and 3rd, the DC input is loose and that i had to turn the socket of the charger to make it work. Plus, the original charger was damaged about after a year and a half of use. since it is still functioning upto this day, i just gave it to my lil sister to play games because well i think that’s the only function of a neo laptop so i decided to buy a new one and i chose a macbook and until this day i don’t regret buying it. it’s worth it because aside from great package, their technical support was really good and another thing is that i never had a virus in it and that i will never pass a virus to my friends using a windows pc/laptop. So if i were you guys, choose what you think is the best. Even if it is a little bit expensive, think of the long-term effect and benefits. Cost vs. benefit! Also, if you are really on a tight budget, there are cheaper laptops available in the market but make sure that what you are buying is tested and proven to be a great brand i.e. compaq, hp, lenovo/ibm and msi too!
I bought my Neo laptop about a year ago and it still works well. The only thing that I don’t like about it is that unlike more popular brands like Lenovo or HP, it doesn’t have a control for fan sound level. Good thing Vista (the OS that came with it) seems to automatically lower the fan speed when not needed (when in an airconditioned room for example).
I’d say that I got what I paid for. And it’s all worth it. It’s around 25% cheaper than other brands with the same specs. And for the same price, it has significantly higher specs. It works well. No hardware issues, whatsoever.
Unlike popular brands it came with Windows Vista OEM installer (which quite frankly we should be entitled to have even though it’s OEM), driver dvds for both XP and Vista (32-bit and 64-bit). With other brands you still have to request (sometimes online) for your OS installer dvd and though free, you end up paying for shipping and handling. In this regard, Neo is more attuned to the Philippine situation where people who buy laptops don’t necessarily have a personal internet subscription (I know a lot of people, co-workers and friends who are in this situation).
We never seemed to have issues with “cloned” or “unbranded” desktops before. Why all of a sudden we seem to favor “branded” ones when it comes to laptop? My old “clone” desktop (bought in 2001) never once had to be serviced by tech support. The same is true with my Neo laptop.
For every fancy feature of “branded” laptops you’re actually paying more. If they are important to you then pay for it and buy the more popular ones. If not then buy cheap and take good care of it.
I believe it all boils down to usage and operating conditions. I know a tech support guy who works for a large multinational company who issues different brand laptops to different members of management, and at that time that I asked, the laptop brand that gave them the least headache was Fujitsu (it’s not the popular brands like HP, Dell, IBM, Toshiba, or Acer). But even then, to quote my tech support friend, “You drop them and they’ll break regardless of brand.”
I bought my NeoBasic B2140N last June and so far the unit has been working fine. I bought a cooling mat to addressed the heat issue. But as for the battery, well, it is now DEAD!!!
I almost always use it using an ac adapter so I really have no qualms about the battery going dead. The thing is, I’m still within the 6 months warranty given for the battery, so maybe I can get it repaired/replaced soon.
I only bought a Neo by the way because it is cheap while offering some decent specs. I can see the pros and cons of buying cheap products, but the bottom-line is: each product is designed and expected to perform the way it is supposed to do. So, for as long as the complain is legitimate, it’s quite rude and downright stupidity for anybody to say that one is a fool for buying a cheap product and expecting it work. If they don’t, then, we have all the right to complain about it. Right? So why make a big deal about people complaining? It’s their right!!!
obviously a lot of people here think that consumer rights apply only to those who paid a lot of money for something. actually yung argument “na gusto mo maka mura kaya pasensya ka” is valid only under the following conditions:
1. you knowingly bought a fake product kasi gusto mo maka mura
2. you bought a second hand product kasi gusto mo makamura pero di mo check kung ayus yung binili mo before you bought it
3. you bought an inexpensive product (like the neobasic b214on)kasi gusto mo maka mura then you complain that the product is not comparable to hi-end laptops that cost 3x as much
but this in not true in my case or in the cases of many consumers here who bought neo products. which is why we have every right to complain.
yung neo b2140n ko na may factory defect naayos after 9 working days but now nag loloko na naman. i also bought it last june and under warranty pa.
but based on my experience di ko na ibabalik sa neo. pagod lang at bwisit ang aabutin ko. hayaan ko na masira kahit pa less than a year ko lang sya magamit.i am saving up for a more reliable brand. but i have made it my mission in life to discourage any one from buying neo products. dun na lang ako babawi.