I see many NEO laptops in the computer shops lately. Has the hardware of these gadgets improved?

We’re getting more feedback from the NEO Laptop computer users:

I had the same regrets of buying a laptop from neo. The model I bought was m72s and bought it for P38,000. The unit crashed 1 week after my purchase, actually on my second use! The DVD drive and the camera isnt working, added to that is the slowness of it. Since covered by the warranty, i returned it to the store where i bought. I followed it for a month and to my dismay, when i got it, it is still the same problem as before. So to solve the problem, i went to their office along Shaw Boulevard. It took them only a day to repair it. They reprogram the computer and according to them the dvd drive was changed. They told me to reinstall the programs that was erased. Well after installing all the programs, it started to crash again. Well, with these, DONT BUY NEO LAPTOPS!

Comment by cherisse vinoya — January 27, 2008 @ 1:36 am

The following is a public letter to NEO Management:

TO: NEO Manufacturing & Servicing Inc.

SUBJECT: NEO Laptop

FROM: Robert L. Estrella

CC: NEO Distributor/s

Date: February 11, 2008

I wish to express my disappointment to the NEO Notebook/Laptop I bought last December 26, 2007 with Model ENDURA540SLE and a Serial Number NK540SEC7H00869. It cost P 26,999.00 and I paid it in cash with hard earned money. I thought all along NEO products has the quality that satisfies a diligent client since your advertisement was very fascinating. After a month, the laptop bogged down despite the proper use and maintenance I applied all throughout the time it was within my possession. I brought it immediately to NEO Manufacturing & Services Inc. in SM Mega Mall last February 3, 2008 but apparently, they are under renovation and have no available gadgets for repair. After which, I brought it to your service center in Shaw Blvd., 2/F 431 Cor. Ideal St., Mandaluyong City last February 4, 2008 and your technician told me that it takes 2 weeks (WOW!!!) before it can be repaired due to unavailability of materials. I clearly understand that they are just doing their job but I hope your management also understands that I needed the Laptop AS SOON AS POSSIBLE because the due date of my thesis submission will be on February 13, 2008. Honestly, I bought the above-mentioned laptop purposively for the data management of my manuscript. I’ve lost my interest/momentum to finish my Master’s Degree because the data are still in my laptop and until now I was not able to finish it since I have to lend computer from friends who have heart of lending me their personal computer on gratuity. Unfortunately, I just can’t borrow from one person to another since it is a big disturbance on their part and I am feeling inhibited anymore of asking anyone who can be of help to me. Please be mindful of the quality of your products and services. If you can’t have my Neo Laptop repaired as soon as I needed it, better replace it with a new one of the same kind or you can send me a laptop which I can borrow from your company as long as my laptop was not yet fixed. Please, I am already burned out with all the pain of doing my Thesis Manuscript and desperate on the idea that I might not be able to finish it on time despite the fact that I am one of those running to graduate this coming March with academic distinction. I hope your management is heedful and kindhearted enough to sympathize with me being one of your clients. I am looking forward to hear a positive response from your management.

Comment by Robert Estrella — February 11, 2008 @ 7:11 pm

So it looks like NEO Laptops are still quite crappy.