From Junbim Torres:

before all else, kelangan ko munang kilalanin na mababa tlga ang prices ng laptops ng neo.
that is why most of my brothers here in the convent chose the brand due to tight buget and quite realiable references that they indeed produce quite good laptops.. in fact, 5 brothers here, including a priest bought NEO BASIC.

PERO one our of five, wala pang 2 months bumigay ung LCD ng isa… with no apparent reason, bigla nalng ng crash ung LCD, nag crack daw sabi nung repair sa NEO. so we were confident that it is still under warranty.

UNFORTUNATELY, hindi daw cover ang LCD, it was done daw by an outside force. in short, their presuming we broke it ourselves. eh sino naman sangka tutak na engot na pagiipon ng pera para makabili ng laptop tapos wala pang dalawang buwan, di na iingatan..

honest to goodness, nasira tlaga sya na wala kameng ginawa. ang LABO NG WARRANTY NILA… how cound they ever justify that we did not take care of that stupid thing eh wala pang dalawang buwan sira na..

ang kitid ng utak nila pa pde masira ang ibang part, pero ang LCD, canonized na nila na for all eternity WALANG FACTORY DEFECT!!! ano ung magically nasira, eh papano ang ibang parts? or ipapa repair samin tapos ichacharge kme ng P14,000.00!!! IMAGINE THAT!!!

we bought that stupid thing P19,500 tapos ichacharge kme ng repair 14,000??? nasan ang logic nun?! those idiots!

WARN ko lng kayo na bibili ng neo. dahil away din namin na ma encounter nyo same scenario. mura sya oo, pero hindi mapapangalagaan ang customer to a sensible, durable and competitive quality of the product.

i believe it is still NEO’s responsibility maayus ang kanilang produkto, kahit wala pang 2 months, babay na kame sa almost 20K! ang kidit ng utak nila ang ibang parts nga pde masira on natural cause, LCD pa kaya?!

bottom line is, SANA HUWAG KAU MAPABILANG DIN SA AMIN. maraming magagandang feedback, mura, maganda, good specs, etc.

but once nasira ang laptop mo, wala na sila mashadong pakialam na i-reconsider ang product mo kahit wala pang dalawang bwan sau ang computer. AS MOST OF THE PEOPLE WHO ALSO HAVE COMPLAINS SAYS, THEIR WARRANTY “KUNO” AND SERVICE CENTER SUCKS.

sayang ang pere mo talga, hindi ka mapapangalaan ng NEO kung nagkaroon ng depekto ang computer mo. which is likely to happen, 20% of its buyer had a problem.. kame, 5 ang may NEO laptops, same model, but one did not last long.

pili nalng kau ng mas kilalang brand, kahit mahal, cgurado pang papangalagaan ang interes nating consumedor. di gaya ng NEO na bahala kana sa buhay mo, basta nakabili kana ng laptop sa kanila..

we withdraw the repair dahil ang mahal, akala nila sa amin mayaman, not thinking nga kaya nga neo binili kc tight budget kme.
we just hook up that laptop to a monitor, and thank GOD it worked. para narin syang desktop.

naway naging makabuluhan ang aking pagsasalaysay. at sanay nakatulong ako sa paghahanap nyo ng mga katotohanan tungkol sa NEO laptops.

MARAMING SALAMAT!!!